Thank you for shopping with Cashmere Stag. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Shipping Coverage
We currently deliver our products across India.
If your location is serviceable by our courier partners, your order will be delivered to your doorstep.
2. Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation or order verification.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festivals, or periods of high demand, processing times may be slightly longer.
3. Shipping Partner
To ensure secure and reliable delivery, Cashmere Stag ships orders through Rehbar Post and other trusted courier partners when required.
Once your order has been dispatched, you will receive tracking details (where available) so you can monitor your shipment.
4. Estimated Delivery Time
Delivery times may vary depending on your location.
Typical delivery estimates are:
- Jammu & Kashmir: 2–5 business days
- Rest of India: 4–8 business days
- Remote or rural locations: 5–10 business days
These are estimated delivery times and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Cashmere Stag may offer free shipping on selected products or promotional campaigns.
6. Order Tracking
After your order has been shipped, tracking information will be shared via email, SMS, or WhatsApp (where applicable).
You can use the provided tracking details to monitor the status of your shipment.
7. Delivery Attempts
Our courier partner will make reasonable attempts to deliver your order.
Please ensure that:
- The shipping address is accurate and complete.
- Someone is available to receive the package.
- Your contact number is active and reachable.
Failure to receive the package after multiple delivery attempts may result in the shipment being returned to us.
8. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Remote delivery locations
- Unexpected courier issues
Cashmere Stag is not responsible for delays that occur after the shipment has been handed over to the courier partner. However, we will gladly assist you in tracking your order and resolving delivery-related concerns.
9. Damaged or Missing Packages
If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.
To help us investigate the issue, please provide:
- Your Order Number
- Photos of the package
- Photos of the product(s)
- A brief description of the issue
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Cashmere Stag is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided during checkout.
11. Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Cashmere Stag
Email: support@cashmerestag.com
Phone: 7006039252, 9541606878
Our customer support team will be happy to assist you with any shipping-related queries.